
Support
1pm Support is just a click or phone call away via our Brisbane support crew.
During the BETA period, all users receive free support via our Brisbane office including phone and video chat support.
Admin ‘One-on-One’ Training
While we offer up to 15 minutes of booked phone or video chat support for free (per session) we also provide more personalised and extended training of 1pm. This allows you to really hit the ground running and get the most from the app.
For importing existing data into 1pm, we recommend purchasing our white glove data import service instead of training.
Brisbane In-Person 1pm Training
1pm training of up to 2 team members is available in Brisbane at our Herston, QLD 4006 office. Costs are $200+GST per hour (minimum of one hour). Please enquire direct for more information.
On-Site In-Person 1pm Training
On-site support and ‘one-on-one’ training at your office or event is available for $160+GST, with a $100+GST call out fee within the Brisbane metropolitan area up to 1 hour travel from our location in Herston QLD 4006 (including parking costs). Please enquire for other cities. Contact us for more information.
Remote 1pm Training
Remote one-on-one or team training is available via the free HelpWire app to users anywhere in Australia or New Zealand.
Training costs are $160+GST per hour. The first 10 minutes will be spent setting up the remote access software.