Emails are used within 1pm for various operations including:

Event Invites (Inviting Crew Members to the Event).
Space User Invites (Inviting Space Users to the Admin Area).
Event Updates (Sending important Event Updates by Email).

Having problems working out if an email sent by 1pm has been received by the Crew Member or Admin User? By using the Track Emails feature within 1pm you can see exactly what the status of the email is, such as whether it was successfully sent, and in most cases whether they have actually opened the email as well (depending on their email client).

Access ‘Track Emails’ from the Ellipsis (three vertical dots) menu to the left of the Settings Cog in the top right hand corner of 1pm Admin Area.

Click the Tracking button on any row in the report to view the detailed tracking:

Track Email Statuses

Accepted

This status indicates that our email service has received the email and it is queued for processing. It means the email has been accepted by our servers and is awaiting further action.

Failed

This status signifies that the email could not be sent due to an error. This could be due to various reasons such as invalid email addresses, server issues, or other technical problems. The first thing to check here would be the email address is correct.

Processed

This event occurs when we have successfully processed the email and it is ready to be delivered. It’s the initial step in the email delivery process.

Delivered

This status means that the email has been successfully delivered to the recipient's email server. However, it does not guarantee that the email has reached the recipient's inbox.

Dropped

This event indicates that the email was not sent. Reasons for this could include the recipient's email address being on a suppression list, the email being identified as spam, or other policy-related issues.

Deferred

This status means that the email could not be immediately delivered and is temporarily held by the recipient's email server. We will continue to attempt delivery for up to 72 hours before marking it as a Bounced if it remains undelivered.

Bounced

This event occurs when the recipient's email server rejects the email. Common reasons for bounces include invalid email addresses, full mailboxes, or server issues.

Opened

This status is triggered when the recipient opens the email and the email client they are using does not block the tracking. We track this by embedding an invisible image in the email, which loads when the email is opened.

Clicked

This event occurs when the recipient clicks on a link within the email. We track these clicks to provide insights into recipient engagement. Just like the Opened status, the email client might block this request.

Use Track Emails to Monitor Email Delivery Status